Does the Apple warranty cover shattered iPad screens? I wish I didn’t know that answer .
A few months ago, on the very last day of our family vacation – the same family vacation in which my then 2-year-old enjoyed playing games on my brand new iPad 2- said toddler shattered my iPad screen.
We’d been reading the interactive iPad book, The Monster at the End of This Book, while sipping milk from her sippy cup. She sneezed the cup hit the screen and before my eyes, the screen had shattered into a spiderweb of glass splinters.
I was shocked. In fact, I could not believe my eyes. I thought it was snot. I literally shook my head to try to get my eyes straight so I could see what had just happened to this $800 tech toy I just purchased.
And then I immediately asked Google: Does the Apple warranty cover shattered iPad screens?
When we got home, we went to the Apple store where they – get this – just replaced my iPad 2. No questions. Just, “Oh, here you go, let’s set you up with this new one.”
Maybe it was because I was 9 months pregnant. Maybe they felt sorry for me. Or maybe it was part of Apple’s warranty policy. Whatever the case, I won.
Fast forward to last week. My now 2 1/2 -year-old grabbed my iPad off of the kitchen table, and proceeded to drop it on the floor. My husband ran, picked it up and had a look of relief – it was safe.
But it wasn’t.
So, back to the Apple store to see what they could do. I still had the warranty, so maybe I could just get a replacement.
No such luck. It turns out, I had used my free pass for shattered iPad screens, and this time I’d have to pay.
So, lesson learned. The Apple warranty for the iPad may be good for shattered screens…once.
Also? No more sticky fingers on the iPad.
P.S. I totally realize this is a First World Problem. Leave me alone.